These Terms and Conditions must be read carefully before downloading the mobile application, using, visiting, or accessing any part of our website, any sub-domain, or website, and/or registering an account on the Website operated by Stotsenberg Leisure Park and Hotel Corporation, doing business as Casino Plus.
By downloading the mobile application, using, visiting, or accessing any part of our website, any sub-domain, or the Website, and/or registering an account on the Website, it is considered that these Terms and Conditions, along with our Privacy Policy, Cookies Policy, and any other applicable rules related to our gaming products available on the Website (collectively referred to as the “Terms”), have been read and agreed to. It is also deemed that all the Terms have been accepted and understood.
Amendments to Terms
The Terms may be amended, modified, or changed by the Licensee as necessary, without prior notice or user consent.
Player Confirmation
By registering on our website or mobile application, it is confirmed and affirmed that:
- The mandatory information provided is accurate and the submitted identification document is valid.
- The registrant is not among those prohibited from gambling, including:
- Public officials (elective or appointive, permanent or temporary, in career or non-career service, compensated or not).
- Members of the Armed Forces of the Philippines, including the Army, Navy, Air Force, or Philippine National Police.
- Individuals under 21 years of age or students in any school, college, or university in the Philippines.
- PAGCOR officials and employees.
- Gaming site operators and their employees.
- Unregistered players.
- Banned individuals.
- Spouses, common-law partners, children, and parents of officials and individuals mentioned above.
It is also affirmed that there has been no diagnosis of Compulsive Gambling Disorder, nor registration as a Self-Excluded Player according to PAGCOR guidelines.
Account Registration
To access our services, registration or account creation via our website or mobile application is required. Following PAGCOR rules, the Anti-Money Laundering Act, and other relevant regulations, registration is permitted only upon complete provision of mandatory information and submission of at least one valid government-issued ID.
List of Acceptable IDs:
| Valid IDs |
| Driver’s License |
| PhilHealth ID |
| Postal ID |
| NBI Clearance |
| Senior Citizen Card |
| OWWA ID |
| Passport (Philippine/Foreign) |
| Firearms License |
| Police Clearance |
| Integrated Bar of the Philippines ID |
| Seaman’s Book |
| Professional Regulations Commission ID |
| OFW ID |
| SSS Card |
| TIN |
| UMID |
| Voter’s Certificate/ID |
| MARINA ID |
| Philippine National ID |
| Alien Certificate of Registration |
| Immigrant Certificate of Registration |
Only one Online Platform Account is allowed per person. Once registered, all activities on the account are the user’s responsibility. Account credentials, including the password, must be kept secure and not shared. If the password is forgotten or lost, assistance can be requested from Customer Service, subject to verification.
Use of the Remote Gaming Platform
The Remote Gaming Platform (RGP) can be accessed via any mobile device or desktop. Only one device can use the account at a time; multiple logins will result in session termination on other devices. The account is strictly for gaming purposes.
Additional Provisions
- Users must ensure their account credentials remain confidential. Any transaction made with the username and password is considered authorized by the user.
- Any attempt to modify, reverse engineer, or tamper with the gaming application is prohibited.
- The Licensee may request updates or additional proof of identification to ensure information accuracy and validity.
Account Funding / Withdrawal
To play on our Remote Gaming Platform (RGP), it is necessary to have sufficient funds in your account.
- Deposits: Funds can be deposited into your online account through various authorized online payment methods. An initial deposit of Five Thousand Pesos (Php5000) is required, which will be locked in for sixty (60) days.
- Personal Information: Specific personal information, including details about the payment method, must be provided for confirmation. The Licensee ensures compliance with the Data Privacy Act of 2012 and other relevant regulations regarding the confidentiality of your financial information and personal data.
- Taxes and Fees: Applicable taxes and fees from game winnings, including necessary bank charges, are your responsibility.
- Processing Time: Real-time posting of deposits or withdrawals is not guaranteed, as processing is subject to the policies, procedures, and turnaround time of our partner financial institutions.
Game Selection
Players can choose games from the CASINO PLUS Platform and join available games with specified minimum and maximum bets.
- Disconnection: If a player is disconnected after successfully placing a bet, the bet will still be considered valid, and the game will continue. Account credits and debits will be processed according to the game results.
Liability
It is acknowledged and agreed that the Licensee is not liable for any losses or damages incurred due to your fault or negligence, or that of third parties. The Licensee will not be liable for incomplete funding instructions caused by:
| Reason |
| Insufficient funds |
| Withdrawal exceeding transactional limit |
| System maintenance or downtime |
| Unforeseeable events (e.g., fire, flood, system breakdown) |
| Foreseen events preventing proper transaction implementation |
Changes to Terms and Conditions
The Licensee reserves the right to amend, change, or modify the Terms and Conditions for the use of the CASINO PLUS Platform at any time, subject to PAGCOR approval, without prior notice or user consent.
Termination or Suspension
The Licensee reserves the right to terminate, close, freeze, or suspend your account and/or hold or forfeit winnings for the following reasons:
| Reason |
| Violation of Terms and Conditions (e.g., incomplete “Know Your Customer” procedure) |
| Being listed in the National Database for Restricted Persons (NDRP) |
| Use of multiple accounts |
| Abuse of promotional guidelines |
| Being under 21 years old or a banned personality |
| Use of bot software |
| Non-gaming use of the account or suspicious transactions subject to investigation |
| Deposits, withdrawals, or transfers from/to an unregistered payment/banking channel subject to investigation |
These measures ensure compliance with regulations and maintain the integrity of our gaming platform.
Communications
To provide you with the best gaming experience, various communication mediums have been established, including:
| Mediums |
| Website Customer Service |
| Social Media Accounts (Facebook, YouTube, Instagram, Twitter, etc.) |
| SMS |
| Phone Calls |
Privacy Notice
Your rights as a data subject are respected and valued. The collection, use, processing, and storage of your personal information comply with PAGCOR requirements and the Data Privacy Act of 2012 (DPA) and its Implementing Rules and Regulations (“Privacy Laws”). Your information may need to be shared with third-party service providers, suppliers, partners, related companies, affiliates, and subsidiaries to deliver our services, manage your account, track gameplay, conduct profiling, promotions, campaigns, prize distribution, and similar services.
Data Collection and Usage:
| When and How We Collect Your Data | Why We Collect Your Data |
| Upon entering any of our facilities and registering in our guest registration system. | Security Reasons |
| Compliance with lawful orders | |
| Marketing and statistical research | |
| Processing service registrations | |
| Processing requests to join marketing programs/campaigns | |
| Contractual and regulatory compliance | |
| Enforcement of rights before competent authorities, regulators, law enforcement agencies, or judicial/quasi-judicial bodies |
Data Protection:
- Security Measures: Casino Marketing Hosts and membership registration systems are managed by trained employees and outsourced security personnel who have undergone strict screening processes. Confidentiality and Data Sharing Agreements cover each individual.
- Database Management: The information database is managed and maintained by the Licensee, with data accessed only by authorized personnel on a need-to-know basis.
Sharing of your data with third parties occurs only with your express consent or in compliance with lawful orders.
Data Retention:
Personal information is retained for five years or as long as necessary to fulfill the declared, specified, and legitimate purposes. After this period, data is securely disposed of to prevent further processing, unauthorized access, or disclosure.
Your Rights:
| Your Rights |
| Be informed about the collection and processing of your personal data. |
| Reasonable access to your personal data upon written request. |
| Object to processing based on consent or legitimate interest unless processing is pursuant to a subpoena, contract, or legal obligation. |
| Suspend, withdraw, or request the blocking, removal, or destruction of your personal data. |
| Claim compensation for damages due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data. |
| File a complaint with the National Privacy Commission for any rights violations. |
| Dispute and demand correction of inaccurate or erroneous information. |
| Obtain and securely transfer your data for further use. |
Cookies and Links:
Cookies are small text files placed on your computer by websites to improve efficiency and provide information to the site owners. They help tailor the website to your needs and improve usability. All information from cookies is kept in a non-personally identifiable format.
| Types of Cookies |
| Necessary Cookies: Required for website operation. Consent is not needed. |
| Functional Cookies: Improve website functionality and serve content tailored to your interests. |
You can change cookie settings in your browser preferences. Blocking all cookies may affect website access.
Contact Information
If you have any complaints, questions, concerns, or objections about this Privacy Notice or our personal information processing activities, please contact:
| Contact Information |
| Office of the Data Privacy Officer |
| E-mail: [email protected] |
Declaration and Consent
By agreeing to these terms, you declare and state that:
- You are 21 years or older and not listed in the NDRP or as a banned personality.
- You have read, understood, and agreed to the Terms and Conditions and commit to following them.
- The provided information is true, correct, and authentic.
- You agree to abide by existing laws and PAGCOR regulations related to the Licensee’s services.
- You have read, understood, and consented to the Licensee’s Privacy Notice and the processing of your personal information. Withdrawal of consent will deactivate your account.
- You agree to complete the Licensee’s “Know Your Customer” requirements before your first withdrawal or within five days of registration, whichever is earlier.
- You acknowledge that using third-party services for transactions allows the Licensee to use the provided information.
- Depositing, withdrawing, or transferring funds from/to an unregistered payment/banking channel may lead to account suspension or termination, subject to further investigation.
At Casino Plus, we are dedicated to providing you with a safe, enjoyable, and secure gaming experience. We strive to ensure that all interactions, whether through our Remote Gaming Platform or our various communication channels, uphold the highest standards of integrity and transparency. Your privacy and security are our top priorities, and we are committed to adhering to all relevant laws and regulations to protect your personal information.
We encourage you to familiarize yourself with our Terms and Conditions, Privacy Notice, and the various policies that govern your use of our services. By doing so, you can enjoy our gaming platform with peace of mind, knowing that we are always here to support and assist you.