What do I Do if I Forget My Username? | Casino Plus

What do I Do if I Forget My Username?

What do I do if I forget my username?”

This is a very common issue among players of Casino Plus, a leading online gambling platform in the Philippines. It is an understandable mistake, especially since people store various login credentials in their memory.

But if you forget your username—a unique identifier within the Casino Plus system — you will lose access to your account. Without access, you can no longer play your favorite games on the platform.

Fear not, for we aim to provide this guide to help you recover your forgotten Casino Plus username, ensuring you can get back to enjoying your favorite games without unnecessary stress.

What Do I Do If I Forget My Username?

If you forgot your username, Casino Plus does have an account recovery option in place. Here is a step-by-step guide on how to use the account recovery feature:

  • Step 1: Visit the Casino Plus homepage and head to the login section.
  • Step 2: Click or tap the “Forgot Username or Password.”
  • Step 3: Enter either your registered email address or phone number.
  • Step 4: Check your email or phone inbox for a Casino Plus code.
  • Step 5: Head back to the recovery page and enter the code Casino Plus sent.
  • Step 6: Once the platform has identified your identity, it will reveal your username and password.
  • Step 7: Return to the online casino’s login page and enter your newly-recovered login details.
What Do I Do If I Forget My Username?
What Do I Do If I Forget My Username?

Other Ways to Recover Username

If you cannot recover your username via the Casino Plus recovery feature, there are still other ways you can try. Here are some alternative methods in recovering your username:

Recover your username via email

In your inbox, utilize the search bar feature to quickly look for an email from Casino Plus containing your login credentials, such as a registration verification link or past transactions.

Phone recovery option

If you have linked your phone number to the Casino Plus platform, you can utilize this to request recovery instructions or a one-time pin (OTP) that will send you to the “Change Password” section.

Recovery through browser-saved logins

Browsers have a feature called “Password Manager.” It stores all your usernames and passwords so that the next time you visit a specific website, it will automatically input your login information. By going to the browser’s security tab and entering your computer’s password, you can easily view all your login credentials, which can help you remember which username was used for the Casino Plus platform.

If All Else Fails, Contact Customer Support

The Casino Plus support team is trained and equipped to handle account recovery issues efficiently. Here’s why their assistance is crucial:

  • Expertise: Customer support representatives have access to tools and information that can help resolve your issue quickly. They can look up your account details and verify your identity in ways that self-service options cannot.
  • Personalized Assistance: Unlike automated systems, support representatives can personalize their help based on your specific situation. Unlike their AI counterpart, they can offer solutions and can guide you through the process step-by-step.
  • Security: Support ensures that the recovery process is secure. Verifying your identity through multiple methods protects your account from unauthorized access.
If All Else Fails, Contact Customer Support
If All Else Fails, Contact Customer Support


Forgetting your Casino Plus username can be frustrating, but with the right steps, you can recover it quickly. If all else fails, rest assured that Casino Plus support will always help you resolve any account-related problems.

Jonas de los Reyes

Jonas de los Reyes

Jonas de los Reyes, known as J.D. Reyes, is the Casino Content Expert at Casino Plus (casinoplusph.com.ph). With over 17 years of experience in marketing and content development, he boosts user engagement and SEO for the platform. Jonas has a Marketing degree from the University of the Philippines and has held key roles in various startups. He is also active in digital marketing workshops and community events.

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